IBK Global Principles of Consumer Financial Protection
IBK Global Principles of Consumer Financial Protection
Principles of Consumer Financial Protection
We will consider the customer’s point of view in all of our business dealings.
One. We will strive to understand our customers’ circumstances and recommend products and services that are appropriate for them.
One. We will provide financial products and services in a transparent and easy-to-understand manner.
One. We will collect and use customer information safely and lawfully.
One. We will resolve customer complaints fairly and use them to improve our business.
One. We will treat our customers with respect and act with integrity in every transaction, large or small.
One. We will continue to strive to provide non-discriminatory financial services to economically vulnerable groups.